Frequently Asked Questions

What type of videos do you make?

All our videos are software focused, but vary between onboarding videos, feature tours, how-to tutorials or troubleshooting videos. If this sounds confusing, please see this page for some examples.

How does this service work? 

You decide what type of videos you want and we’ll walk you through the objective for each video. We will work with your product expert to learn your software, write scripts and storyboards and deliver your videos.

What counts as a "bitesized" video?

Research shows that the optimal length to keep a viewers attention is under 3 minutes - so we'll aim for that. Any longer and we’ll suggest breaking it down into two videos.

Will you need much of my time?

Our goal is to minimise your involvement so you can get back to your job. But you are the product expert, so initially we’ll need your support to get up and running. We're looking to build long-term relationships so you're involvement will decrease over time as our knowledge of your software and business grows.

Won't the videos go out of date when our software changes?

We future-proof our storyboards, which means that unless there are significant changes to the interface, we can often update videos without having to do the whole thing again. But sometimes a full re-record is required. As your product develops, we will update or replace older videos as required. 

Why wouldn't I just make these videos myself?

You definitely could if you have the time, resource and expertise in-house. Think carefully about writing storyboards and scripts, finding a soundproofed recording environment and choosing the right voiceover talent to engage your users. Click here for our top tips on making your own tutorial videos. 

Do you have a library of videos that can be licensed?

No. We only create videos for specific client requests. 

Can I see some examples of your videos?

Of course, click here for recent examples. 

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